Customer service

You can return your order within 30 days of receipt. If you exercise your right of withdrawal, we ask you to return the product with all delivered accessories and in the original condition and packaging. You can register your return using our return form.

We will issue a credit note as soon as possible after the return product has been reported via the returns portal. This means within 14 days at the latest, upon proof that the product(s) have been returned. If products are returned damaged, we may charge a fee. We will only charge you if the damage is a result of the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

Note: Always make sure to keep the track & trace code in order to trace your return.

If you are missing any items/products from your order, it is of course very unpleasant. Please contact our customer service via tel: 31  (0) 20 - 261 4883 or email: customerservice@silvergear.eu.

Our products are shipped to:

• Netherlands
• Belgium
• Germany
• France
• Austria
• Switzerland
• Spain
• Italy
• Luxembourg
• Poland
• Portugal

Delivery times may vary by country.

For shipments in the Netherlands, you can also have your parcel delivered to a pick-up point. You can specify this in the second step of the checkout.

For other countries, we do not (yet) offer this option.

We strive to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.

Once you have placed an order, all the items in that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.

Yes, up to an amount of €50 there are shipping costs associated with an order. These shipping costs are: €2.99

For orders above €50, shipping is free to addresses in the Netherlands and Belgium.

Please note that shipping costs differ per country.