We are always there for you
Do you have a question about one of our products or about your order? Our team is ready to answer all your questions.
Our customer service is available from Monday to Friday between 09:00 and 17:30
Responsible for your personal data
Silvergear, located at Overschiestraat 63-5, 1062XD Amsterdam, is responsible for processing your data as described in this privacy statement.
Through the Silvergear.eu website privacy-sensitive data - or personal data - is processed. Silvergear considers a careful handling of personal data of great importance. This data is carefully processed and protected by us.
In our processing we adhere to the requirements of the General Data Protection Regulation (AVG). This means, among other things, that we:
- Clearly state the purposes for which we process personal data. We do this through this privacy statement;
- Limit our collection of personal data to only those that are necessary for legitimate purposes;
- Ask you for your explicit permission to process your personal data in cases where your permission is required;
- Take appropriate security measures to protect your personal data and also require this of parties who process personal data on our behalf;
- Respect the right to access, correct or remove personal data at your request.
Silvergear is responsible for the data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully. This privacy statement was last updated on 08-09-2020.
Use of personal data
When using our service we obtain certain information from you. These are personal data. We store and use only the personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear at the time of provision that it will be provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
- Name and address details;
- Telephone number;
- Email address;
- IP address.
Purpose of use
We use personal data in order to be of service to you and only when this data has been made available to us by telephone, e-mail, contact form or by placing an order. We use the personal data obtained for the following purposes:
- Logging in and verifying/authenticating users;
- Personalising our webshop;
- Communication between Silvergear and users;
- Sending of newsletters and direct marketing messages;
- Monitoring and auditing our services;
- Analysing statistics and optimising our services;
- Shipping and delivery and communication regarding orders;
Certain areas of our services, including placing orders, require you to register first. We will save the user name you have chosen and the personal data you have provided. We save these data to facilitate the next order process. You can manage and change your personal data in the account you have created.
On our website it is possible to subscribe to our newsletter. After registration you will receive a confirmation e-mail. As soon as you have received this e-mail, you are subscribed to our newsletter. Subscribed by mistake? Click on the button in the e-mail and your data will be removed.
From the e-mails, we store information about, among other things:
- Measuring open and click rates
- Click behaviour
- Bounce rates
We only use this data for statistical purposes.
It is possible to unsubscribe from our newsletter at any time. Every e-mail we send contains an unsubscribe link which you can use to confirm your subscription on our website.
It is not possible to unsubscribe for information giving emails which are necessary for the execution of your order (e.g. order confirmation, packing confirmation, track & trace code and review mailing) and service emails.
Sharing with third parties
We will not provide your details to third parties, unless this is necessary for the execution of the agreement you have concluded with us or if this is required by law. These parties are: delivery partners, suppliers, payment partners and parties who collect our reviews.
The parties who receive access to your data from us may only use it to provide you with a service on behalf of Silvergear. We never sell your data to third parties. In the case of suspected fraud or abuse of our service we may hand over personal data to the competent authorities.
If you fill in a contact form on the website or send us an e-mail, the data you send us will be kept as long as is necessary according to the nature of the form or the content of your e-mail for a complete response and handling.
We do not publish any customer data.
We take security measures to limit misuse of and unauthorised access to personal data. In particular, we take the following measures:
- Access to personal data is protected by means of a user name and password.
- After receipt, the data is stored in a separate, protected system
- We use secure connections (Secure Sockets Layer or SSL) which shield all information between you and our service when you enter personal data
The personal data described above is kept for as long as necessary to use our services. Afterwards, we will store data for the statistical purposes described until we receive your consent.
Websites of third parties
This privacy statement does not apply to third-party websites that are connected to us via links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We advise you to read the privacy statements of these websites before using them.
When writing a review on Silvergear you choose whether your personal data or your name is visible to other visitors. It is possible to use an alias. Posting a review only takes place with your permission. Silvergear has the possibility to remove a review.
A cookie is a very small text file that is placed on your PC and which, for example, improves the user-friendliness of our website. The cookies also enable us to learn more about how you use the website. Based on this information, we can make improvements.
We only collect the data necessary to provide you and other visitors with the best possible service and to show you an advertisement afterwards. As clearly explained in our privacy statement, your cookies are not shared with third parties. In some cases, anonymised information may be shared with another party.
You are free to disable cookies through your browser. Please note, however, that it is possible that our services will then no longer work optimally.
Without cookies, our website would not function properly. That's why we think it's important for you to accept our cookies. These cookies are necessary to use our website.
Data is essential nowadays, also for us. That's why we use different cookies to keep track of how our visitors behave on our website. Why? The analyses that we can perform with this data give us important insights into the use of our website. For example, we can take timely action if specific pages are underperforming. It may be that certain pages or elements do not work or the information is not what you as a visitor expect. This way, we can make the website better for you! We do this through: Google.
Sharing: this cookie information is only shared with Google and is not distributed further. In some cases, specific partners authorised by us may be able to view it temporarily, but this concerns only anonymised information.
Advertising cookies allow us to show you the products you have viewed again while you are browsing the internet. Among other things, these cookies keep track of the advertisements you have already seen. This applies to Google and Doubleclick services.
Social media cookies
These social (advertising) cookies ensure that you can see your favourite products again on social media. This makes it easy for you to see if these products are right for you. The social media cookies on our site are from Facebook, Instagram, Pinterest and LinkedIn.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly, so that you are aware of these changes.
Inspection and amendment of your data
To prevent abuse, we ask you to identify yourself. When it comes to inspection of personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If this information is not correct, you can request us to change or remove it.
Personal Data Authority
Of course we are happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against the processing of personal data. You can contact the Personal Data Authority for this purpose.
Contact details Privacy Officer
Volunteer Data Processing Officer / Privacy Officer
020 261 4883
Silvergear is a registered trademark and property of Karsten International BV.
Monday to Friday from 09:00 to 17:30
Phone number: +31 (0)20 632 5676
E-mail address: [email protected]
KVK number: 52915026
VAT identification number: NL 8506.63.416.B01
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Customers rate us 8,8!
"Product is working fine, the app could be improved by adding a total of all the connected outlets"
jos van Nieuwenhoven - 23-01-2024
"Fast delivery, good quality"
Thais Winck - 14-07-2023