Warranty & Returns

Your order has been processed with the greatest care. Not entirely happy with your purchase or is there something wrong? That can of course happen. At Silvergear you can simply return or exchange your products within 30 days.  Please read below how the return process works.

Returns

You can return your order within 30 days of receipt. If you use your right of withdrawal, we ask you to return the product with all delivered accessories and in the original condition and packaging. Please contact us via [email protected] or call + 31 (0)20 - 261 48 83.

Exchanging

Would you like to exchange the product? This is certainly possible, provided that the return conditions are met. Please contact [email protected] or call + 31 (0)20 - 261 48 83.

Return conditions

Within 30 days of receiving the product, you may return it to us. Please read the following conditions carefully.

• You can report your return within 30 days by sending an email to [email protected] or calling + 31 (0)20 - 261 48 83. You will then receive a return paper from our staff.
• The return is only accepted if the packaging and the product(s) are undamaged and the product is in unused (100% new) condition.
• Products that can no longer be sold due to health protection/hygiene reasons and whose seal is broken after delivery will not be accepted for return.
• The risk of damage or loss of the product during shipment is always borne by the sender.
• You need to pack the package well and frank it sufficiently (insufficiently franked mail will be refused).

Note: the shipping costs are always for your own account.

Wrong delivery address?

Did you accidentally pass on the wrong delivery address? Please contact us as soon as possible on + 31 (0)20 - 261 48 83. We will then try to change the delivery address with our carrier.

Crediting

We will issue a refund as soon as possible after the return product has been reported via the returns portal. This means within 14 days at the latest, upon proof that the product(s) have been returned. If products are returned damaged, we may charge a fee. We will only charge you if the damage is a result of the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

Note: Always make sure to keep the track & trace code in order to trace your return.