Customer service

You can return your order within 30 days of receipt. If you exercise your right of withdrawal, we ask you to return the product with all delivered accessories and in the original condition and packaging. You can register your return using our return form.

You may return the product to us within 30 days of receipt. Please read the following conditions carefully.

• The return must be made known within 30 days by means of the return portal.
• The return is only accepted if the packaging and the product(s) are undamaged and the product is in unused (100% new) condition.
• Products that can no longer be sold due to health protection/hygiene reasons and whose seal is broken after delivery will not be accepted for return.
• The risk of damage or loss of the product during shipment is always borne by the sender.
• You need to pack the package well and frank it sufficiently (insufficiently franked mail will be refused).

Note: The shipping costs are always for your own account.

We will issue a credit note as soon as possible after the return product has been reported via the returns portal. This means within 14 days at the latest, upon proof that the product(s) have been returned. If products are returned damaged, we may charge a fee. We will only charge you if the damage is a result of the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

Note: Always make sure to keep the track & trace code in order to trace your return.

If you are missing any items/products from your order, it is of course very unpleasant. Please contact our customer service via tel: 31  (0) 20 - 261 4883 or email: [email protected].

Our products are shipped to:

• Netherlands
• Belgium
• Germany
• France
• Austria
• Switzerland
• Spain
• Italy
• Luxembourg
• Poland
• Portugal

Delivery times may vary by country.

We strive to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.

Yes, up to an amount of €50 there are shipping costs associated with an order. These shipping costs are: €2.99

For orders above €50, shipping is free to addresses in the Netherlands and Belgium.

Please note that shipping costs differ per country.

Once you have placed an order, all the items in that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.